Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos. We research and write about casinos not on GamStop for adult readers in Great Britain, and we depend on readers telling us when a bonus term has changed, a payment method has quietly disappeared, or a page needs correcting. Email is the only channel we run, and a real person reads everything that arrives.
Write to us at [email protected]. We aim to reply within two working days. If your message concerns a factual error in something we have published, say so in the subject line and we will prioritise it.
One thing to know before you write
We are an independent comparison and review publisher. We are not a casino, not an agent for one, and we hold no accounts, funds or player records. If your money is sitting in a withdrawal queue at Betmica, Kikibet or anywhere else, we cannot release it, escalate it internally or see your account. The section further down on complaints explains the route that does work.
How we make money: some of the links on this site are commercial, and the publisher may earn a commission when a reader opens an account through one. That arrangement does not buy a position in our rankings or a kinder write-up, and it does not change what we tell you when you email about a dispute. Ratings on this site are editorial judgements from desk research, not scores collected from customers and not the result of us depositing or playing anywhere.
What to put in your message
Detail saves a round trip. A useful email usually includes:
- The casino name and the exact page on various-formats.com you are referring to
- The date you saw the information, since offers and terms change without notice
- A screenshot or a quote of the terms if you are reporting a discrepancy
- What you would like us to do — correct, clarify, remove or investigate
Please do not send us account numbers, passwords, card details, copies of your passport or anything else from a verification check. We do not need them and we do not want to hold them.
What readers usually contact us about
Corrections to bonus terms
This is the most common and most useful category. Headline offers move: the welcome packages we list run from Betninja's £1,000 bonus and 100 free spins for new players through to Rivo's 1000% up to €10,000 slots package with 25% cashback. Every one of those figures is a maximum, not what a typical player receives, and every one sits on top of wagering requirements, maximum bonus bet caps, expiry dates and cashout limits set by the operator. If you have found that a published figure no longer matches what the casino shows, tell us and we will recheck it.
Questions about wagering and payments
We answer general questions about how a mechanic works — how game contribution changes the real cost of a 35x requirement, why slots usually count 100% while roulette and blackjack count 10% or nothing, why a bonus cashout cap can leave you withdrawing far less than your balance. What we cannot do is tell you whether a specific operator will approve your specific withdrawal.
Payment availability in the UK
Readers often ask which methods actually work from a British bank. We verify rather than assume, and availability shifts. In general terms:
| Method | What to check before you rely on it |
|---|---|
| Debit card (Visa/Mastercard) | Credit cards are banned for gambling in Great Britain. Some UK card issuers decline offshore gambling merchants outright; a decline is the bank's decision, not the casino's. |
| Bank transfer | Slowest to arrive and the most likely to trigger source-of-funds questions on larger sums. Check whether an intermediary fee applies. |
| E-wallets and prepaid vouchers | Paysafecard and similar prepaid options are common at offshore sites, but prepaid deposits often cannot be used for withdrawals. PayPal is rarely available outside UKGC-licensed operators — verify on the cashier page, not the marketing page. |
| Cryptocurrency | Offered widely at offshore casinos. You carry the exchange-rate risk on both legs, and network fees are yours. |
| Currency | Some of the packages above are quoted in euros or dollars. Without a true GBP account you will pay conversion on deposit and again on withdrawal. |
Withdrawal timings, minimum deposits, per-transaction fees and weekly or monthly withdrawal limits vary by operator and by method. We do not publish a timing we have not seen stated by the casino, and an advertised "instant" payout is an advertising claim, not a measured result.
What is in the catalogues we cover
Questions about games are welcome too. The sites in our lists generally split into slots — including high-volatility titles and progressive jackpot networks — table games such as blackjack, roulette and baccarat, and live dealer rooms streamed with human croupiers. RTP and volatility are published by the game supplier rather than the casino, and mobile play is usually browser-based. CoinPoker sits slightly apart from the rest of the list as a poker-led, crypto-denominated platform, which is worth knowing before you compare its 150% up to $2,000 offer with a slots welcome package.
The sportsbook side
Several operators we cover run a sportsbook and an esports section alongside the casino, with pre-match and in-play markets, accumulators, bet builders and cash-out. Sports free bets normally carry minimum qualifying odds — 1.50 or 2.00 in decimal terms is typical — and a shared wallet between casino and sportsbook can mean casino bonus funds are locked out of sports bets entirely. If you are asking us to compare those, say which side of the account you care about.
Three operators readers ask about most
Betmica
Top of our current list at an editorial 10.0, largely because its welcome offer — 570% up to £5,700 plus 270 free spins — is quoted in pounds, which removes the conversion question for British readers. The percentage is a headline maximum that requires a substantial deposit to approach; the practical value depends entirely on the wagering multiple, the maximum bet allowed while a bonus is active and the cap on what you can withdraw from bonus winnings. Limitation: an offer of that size almost always comes with the strictest terms in the range, and like every operator here it sits outside the UK Gambling Commission's remit, so GamStop registration will not block your account.
Kikibet
Rated 9.8. The draw is a similar GBP-denominated structure — 350% up to 5,555 £ with 300 free spins — at a lower multiplier than Betmica, which usually means a lower qualifying deposit to get full value. Free spins are typically restricted to named slots and carry their own wagering and winnings cap, separate from the deposit bonus. Limitation: spin-heavy packages tend to concentrate value in games you may not want to play, and we have no verified data on its withdrawal processing times.
Betninja
Also 9.8, and the one we point undecided readers towards because its £1,000 bonus and 100 free spins for all new players is the most legible offer in the top group. A flat cash ceiling is easier to assess than a four-figure percentage. Limitation: the ceiling is lower than most of the list, so higher-stakes players will find better headline value elsewhere — and, as with the others, none of the consumer protections attached to a British licence apply here.
WinnerIsland, Zombillion, Smash Casino, Nightluck and Daytonaspin appear in our rankings too; the offer cards above carry their current headline terms. For the full comparison, see our list of trusted non GamStop casinos in the UK.
Complaints about a casino — the route that actually works
We cannot arbitrate. The order below is what we would tell a friend to do.
- Raise it in writing with the casino's own support team and keep a copy of every reply, including timestamps.
- Ask them to confirm which stage of their formal complaints procedure you are at and how long it should take.
- Ask which authority licenses them and whether they belong to an alternative dispute resolution scheme. Many offshore sites are licensed in Curaçao or a comparable jurisdiction; the complaint route runs through that regulator or ADR body, not through the UK Gambling Commission.
- If the dispute is about a card payment, your bank's chargeback process is a separate avenue with its own time limits.
- Tell us what happened. We cannot resolve it, but a documented pattern affects how we write about an operator.
Who can use these sites, and who should not
You must be 18 or over. Casinos not on GamStop are licensed outside Great Britain and are not authorised by the UK Gambling Commission, which means the GamStop self-exclusion scheme does not reach them and the Commission's rules on complaint handling, advertising and dispute resolution do not apply. Accepting British customers is not the same as being authorised to serve them — that distinction matters, and it is the single point we would most like every reader to take away from this site. You will still face KYC identity verification and, on larger sums, source-of-funds checks before a withdrawal clears.
If you are currently registered with GamStop, or you have signed up in the past and the exclusion period — six months, one year or five years — has not run out, please treat that as a decision to respect rather than a technicality to work around. Gambling is not income and it is not a route out of financial difficulty.
If you need support rather than information
Mention it in your email and we will reply with resources rather than casino links, but you do not need to wait for us. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. GamStop itself lets you self-exclude from every operator licensed in Great Britain in one step. Blocking software such as Gamban or BetBlocker restricts access at device level and works regardless of where a site is licensed, which is the practical gap GamStop alone leaves open. Most operators also offer their own deposit limits, loss limits and account closure tools — worth setting before you need them, not after.
Press, partnership and everything else
Commercial and partnership enquiries go to the same address; put "commercial" in the subject line so it reaches the right desk. We will say plainly whether a relationship is commercial, and we decline anything conditional on a rating or a rank. Editorial content and commercial arrangements are kept apart, and our review criteria stay the same either way.
Our response commitment
Every email gets a human reply, not an autoresponder. Two working days is the target; corrections are handled faster where we can verify the change. Where something is genuinely unresolved — an operator's licence status we cannot confirm, a payout timing nobody publishes — we will tell you it is unresolved rather than guess. Findings on this page were last reviewed on 23 September 2026 by Frank Hoddle.
If you are still deciding between the operators listed above, read the full comparison first, then write to us with the specific question the comparison did not answer. Those are the emails that improve the site.